Return within 30 days from the date of delivery for a full refund, less USPS published shipping rate. Merchandise must be in new, saleable condition and in original packaging. All packaging and accessories must be returned. A credit amount will be issued minus a 15% restocking fee and/or the cost of missing accessories. Credit may be issued to the original credit card, or as a store credit in the form of a gift card.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
For orders refused by the customer or undeliverable, shipping fees will be deducted at USPS published shipping rate upon return of the order.
LOTUS PET PRO is not liable for any return package that is lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.